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Shipping and Delivery

Processing Time

All orders typically dispatched within 24 hours during business days. We will notify you when it has been sent via email with tracking link.

Custom item orders will be shipped once all items have arrived, otherwise place 2 seperate orders. Custom items can take upto 20-40 business days before being shipped.

Note: Business days do not include Public Holidays, Saturdays or Sundays. 

Delivery in Australia

Order
Value

Standard
2 - 8 Days

Express
1 - 2 Days

Less than $100 $8 $16
$100 - $250
Free $16
Over $250 - Free

International Delivery

Order
Value

Standard
10 - 20 Days

Express
2 - 10 Days

Less than $250 $15+ $30+
Over $250
-
Free

Customs Fees, Duties & Taxes

Additional duties and taxes may apply at checkout or at the time of delivery for orders outside of Australia.

Most parcels won’t require any import duties to be paid. However, if there are any duties and taxes, they fall under the responsibility of the customer and we recommend you check your local government customs website or postal office for estimated costs.

Fajr Noor is not responsible for any parcel(s) a customer refuses to pay customs fees for and will not refund any order which has been not been sent back to our facility. Fajr Noor is not held responsible for any fees issued by customs which have not been paid for by the customer.

Cancellations & Order Amendments

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. 

It is the customers responsibility to ensure they agree to our terms of sale before placing an order and ensure all details provided are full and correct at the time of order placement.

Lost / Refused Packages

Fajr Noor is not responsible for packages that have been lost, stolen or mis-delivered. We will try to help as best as we can but this responsiblity is handed over to the delivery service provider and we are not in anyway liable. You are welcome to contact the shipping carrier through the tracking link.

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