If you'd like to track your order, please refer to the tracking link sent via email / sms.
Custom pieces take up to 30 days to create; please refrain from sending an email regarding your custom piece unless there has been a delay.
If your order contains custom and non-custom pieces, Australian customers can request a partial shipment by sending us an email with your order number. International orders will ship in their entirety only when the custom piece is completed.
No, every order is delivered via Mail. We are an online only shop.
Each product that has sizing options will have a size guide linked to it but you can also view our size guide here for all our products.
If you do not receive the order confirmation email in 5 minutes then check your junk/spam folder. Otherwise an invaild email was provided and you will need to contact us with correct email.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
All orders are dispatched within 1-2 business days. Please ensure that you check the tracking number of your order and stay up to date via the tracking app or the tracking email confirmation.
If after contacting the courier service, you still need assistance locating your order, feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Yes, we ship all over the world. For more information, click here.
You will receive a tracking link via email / sms when your order has been dispatched. Use the tracking link to track your order.
Naturally shipping costs increase the further away you are and on how heavy the order is.
To receive a shipping cost estimate, please add items you would like to your cart and proceed to checkout for shipping to be calculated or you can click Here if you have already added items to your cart.
This depends on which shipping service you would like. Below are average shipping times depending on your location. Delivery times are averaged between major cities, sometimes delivery can take longer.
Within Australia Standard: 5 - 8 business days Express: 2 - 4 business days
Outside Australia Standard: 6 - 15 business days Express: 2 - 6 business days
Exchange & Refund
At the moment, we are unable to offer direct exchanges. Instead, kindly submit a return request for your item and you may then repurchase the item you would like at your convenience.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.