General Inquries

Where is my order confirmation email?

Please check your junk, spam or promotional folder. It is most likely there.

Otherwise you will need to contact us and we will help you.

Can I pickup my order?
At the moment, every order is delivered via Mail and we are an Online Only shop. Insh'Allah we hope to have a store front one day.
When will it be restocked?

Most items will be restocked within 2-4 weeks as long as it is not a discontinued product.

However some items can take upto 2 months. This is a cost saving measure and also to help reduce our overall environmental impact on the planet.

What Payment Methods Are Accepted?
We accept all popular payment methods including Visa, MasterCard, Paypal, AfterPay and more. For the full list of accepted payment methods click here


Need help with Sizing?
Size Charts for each product is linked on the product page. Alternatively you can click here for all size charts.


Do you ship worldwide?
Yes, we ship all over the world. For more information, click here. If your country is not showing up, please contact us.
How much is shipping?

Naturally shipping costs increase the further away you are and on how heavy the order is.

To receive a shipping cost estimate, please add items you would like to your cart and proceed to checkout for shipping to be calculated.

For more information, visit our Shipping Page.

Exchange & Returns

Can I exchange the size?

At the moment, we are unable to offer direct exchanges. Instead, kindly submit a return request for your item and you may then repurchase the item you would like at your convenience.

Looking to Return an Item?

Click here to make a return request.

You can return any products purchased within 10 days as long as they are returnable. For more information, refer to our return policy here
Missing items in Order?
In the unlikely event your parcel contains missing items, please contact us within 3 days of receiving your package. Email: support@fajrnoor.com.au

Still Need Help?

Contact Us Directly

If you still need help regarding an order in general, you can contact us via our contact page by clicking here.

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